Crombie Lockwood, one of the largest insurance broking companies in New Zealand, has had a presence in Takapuna for a very long time (with a few name changes over the years following various mergers and acquisitions) so when this well-established firm was looking to relocate its Auckland North office late last year, the message given about options on where they could potentially move to was very clear.
“We are the Auckland North branch of Crombie Lockwood so I was happy to relocate the office anywhere in the greater North Shore area – as long as it was still in Takapuna,” says John Thatcher, Regional Director for Auckland North and Northland.
As the company has grown from strength to strength, so has the size of the Takapuna office. It currently employs 34 people, with some of the team having been with Crombie Lockwood, providing insurance broking and risk management services to the local community, for more than two decades.
"We have a diverse range of people in the office with a great mix of young and old from all walks of life," says Karyn Booth, Regional Administration Manager. Karyn has been with the company since 2006, and has been living and working on the North Shore since 2010.
Brent Reid is an Executive Broker at Crombie Lockwood with many years’ experience in the industry, and another North Shore local. Brent’s philosophy on what it takes to be a good broker is nothing new and can be summarised in three simple statements. “Communication – communicating effectively is essential and means both listening to fully understand your clients’ needs, and asking all the right questions. Knowledge – a good broker will have expert knowledge of insurance policies and products, and be able to find a solution tailored to the needs of each client. Relationships – it is all about building long-term sustainable relationships and these are developed from delivering quality service and advice.”
Testimonials from personal and commercial insurance clients back up Brent’s views:
“Crombie Lockwood is an important business partner for us here at NAI Harcourts Commercial Property Management. The service and support are outstanding and we have excellent personal relationships with the team across broking, finance and management. It’s about people and performance for us and Crombie Lockwood delivers.”
– Rob Meister - Manager, Business Owner NAI Harcourts North Shore Commercial Property Management
“It has been an absolute pleasure working with my broker with regards to renewing all of my personal insurances (car, home, contents and rental property). His communication skills are fantastic and I was always able to contact him and had no issues making changes to my policies. He is certainly is an asset to Crombie Lockwood and it has been a delight in dealing with him.”
– P Cutts – Personal insurance client
“We are always the advocate for our clients at all stages of the process from our advice to the claims result,” adds John Thatcher. “Everyone you deal with at Crombie Lockwood Takapuna takes personal responsibility and pride in how we protect your interests. In fact, our client satisfaction score is more than three times the industry average, based on the Takapuna office’s measured ‘Net Promotor Score’ which is +23, against an industry benchmark of +7. We’re very proud of that!”
If you would like to know more about how Crombie Lockwood can help with your insurance needs, they’re happy to chat with you about your business or personal insurance needs.
Crombie Lockwood, 15 Huron Street, Takapuna, email takapuna@crombielockwood.co.nz or call 09 486 0852.
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Ever considered using an insurance broker but unsure what value we can add?
All Crombie Lockwood’s brokers ‘speak fluent insurance’ and in a market of rising premiums and more complex terms around cover and exclusions, the added value an insurance broker provides through sound advice and strong advocacy has never been greater.
Crombie Lockwood Takapuna provides full insurance broking services to our clients, covering all facets of insurance from business/commercial to personal (house, contents, car, boat, rental property) and life and health.
The team at Crombie Lockwood in Takapuna can:
The team at Crombie Lockwood Takapuna has been intimately involved in the local area, having serviced clients on the North Shore for more than two decades.
Crombie Lockwood currently places premiums in excess of $800 million on behalf of more than 100,000 businesses throughout the country. Our national resources and international endorsement put us in a unique position to negotiate the best benefits, conditions and premiums; often with our own policy wordings to provide extra protection.
