Estimates, quotes and building work

A client recently called us and asked for some advice about a deck he was having built.

The client had appointed a builder to build the deck and verbally agreed that the total price “shouldn’t be any more than  $8750”. The deck is now nearly complete but the builder has indicated that the total price will now be $9500.  The client is extremely unhappy that the price has escalated above the previous amount of $8750. Also, the builder has intimated that he will not finish the deck unless the client agrees to the new price. The client asked what options he has.

We advised the client that it appears the original verbally agreed amount of $8750 was in fact only an estimate and not a firm quote. Accordingly, we advised our client that because he did not receive a quote for the work (only an estimate), he would probably have to accept the revised price unless he could negotiate with the builder for a reduced final price. He would, however, be justified to ask the builder for an explanation for the price increase.
A quote is an offer to do a job at a certain price. If you accept a quote then the trader can’t charge you more than the quoted amount unless you have agreed to any variations. Make sure you ask for a quote in writing so that if a problem arises you have a record of your agreement with the trader.
The Citizens Advice Bureau website (www.cab.org.nz) gives more detailed information about estimates and quotes with links to reliable websites, or you can phone or drop in to a CAB branch for more information.
At the Citizens Advice Bureau, our trained volunteers receive questions and queries from a wide range of clients. Questions may relate to tenancy issues, employment, migrant information, budgeting, family and personal issues or simple things like where you can find a social event. Our advice is given free and is confidential. We empower our clients by giving them access to information, options and support which will meet their needs.
If you have any questions relating to any issues, give CAB a call or check out the vast amount of information on our website (www.cab.org.nz).
At CAB Browns Bay and Northcote offices we welcome new migrants to book an appointment or just call in for our free Settlement Information service. We have Chinese and Korean speakers on duty every week. Clients are welcome to phone us with their questions or call in for a face-to-face discussion.
Our Justice of the Peace is present every week day -  hours vary from day to day so please check our website or call to confirm JP attendance hours. You can also follow our  Facebook page for updates or more information.


Citizens Advice Bureau,
Branches: Northcote, Takapuna, Birkenhead, Glenfield, Browns Bay
Open 9.00am to 4.30pm, 0800 367 222
www.cab.org.nz
www.facebook.com/CABNorthshore